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RESOURCES

Find below some FAQ’s and commonly needed resources. If you can’t find what you are looking for, feel free to reach out.

SURGERY MANUAL

In preparation for your upcoming procedure, please review the surgery manual below. It provides helpful information on: Our Clinic, Physical Therapy, Surgical Location Addresses, Contact Information for Clinic Team, Pre-Op Instructions and Post-Op and Physical Therapy Instructions

If you have any questions, please call our office at 615.324.1600.

GENERAL FAQ's

Most frequent questions and answers.

If you have a question on what insurance we accept, click the button below. 

Our clinic is typically open from 7:00 AM to 5:00 PM, Monday through Friday. We are closed for major holidays, such as Memorial Day, Labor Day, Thanksgiving, Christmas, and New Year’s.

You may call our office line at 615-324-1600 and select the Option to Schedule An Appointment. Our scheduling team will work with you based on your preferences for:

  • Office location
  • Physician/Provider
  • Type of injury or condition

You will be asked for your personal information and health insurance information. It is helpful to have your health insurance card on hand during appointment scheduling.

If you are using the online form located at the bottom of any Website Page or on its Contact Page, please note in your message the Nature of Your Injury/Condition, as well as your Preferences for Physician/Provider, Location, and Date and/or Time. Our scheduling team will reach out with information based on the information you have provided.

If you are a new patient or an MRI patient, please arrive 30 minutes prior to your appointment time. Arriving close to your appointment time may delay your visit, as you will have paperwork to complete prior to seeing the physician.

If you are not a new patient or MRI patient, please arrive 10 minutes prior to your appointment.

You will need to bring:

  • Driver’s license or photo ID
  • Insurance card
  • Any previous imaging (x-ray or MRI) or medical records
  • A list of current medications and previous procedures or surgeries

Yes. You will be sent a pre-registration link from our system two (2) days before your appointment via text and/or email. If you do not receive the link please call 615-324-1600.

MIDTOWN

In our Midtown location, you have free garage parking located at 2004 Hayes Street. You may also use the valet at the entrance to the building. The garage is attached to the medical building. You may take the elevators to the L level, and enter through the automatic doors into the main atrium.

We are located on the second floor, but you must use the Elite elevator on the first floor. You are not able to access our office via the three main elevators in the atrium. Turn left down the long hallway and use the elevator with the Elite logo on the door.

GREEN HILLS

There is a parking lot to the front and to the back of the medical building. You may park in either lot. If you enter from the Elite lot, located closest to Woodmont Blvd., enter through the double glass doors and turn left for the elevator. You will take the elevator to the fifth floor and check-in with the front desk.

If you park in the MPOWER lot behind the building, you will enter through the MPOWER glass doors. Pass the MPOWER front desk and turn right when you reach the physical therapy area. The elevator is located in the gym, next to the steps. Take the elevator to the fifth floor and check-in with the front desk.

CENTENNIAL

Park in the parking lot closest to Charlotte Avenue. It will be the first right as you enter from Charlotte onto 24th Avenue. Use the door located on 24th Avenue to enter the atrium. Take the elevator to the second floor. We are located to the left.

COOL SPRINGS

We are the first right turn on South Springs Drive from Mallory Lane. The entrance is directly across from the Mazda dealership. Once in the parking lot, park in any of the spaces to your right. There is limited parking available closer to the medical building. The medical building is across from D1. If you pass the hotel, you have missed the entrance.

Once inside, we are located in Suite 100, up the ramp and to the left, and Suite 111, through the double-doors on the right. Check the television monitor to see which side your physician is located on. If in doubt, proceed to the front desk in Suite 100, which is up the ramp and to the left.

Co-pays will vary dependent upon your individual insurance plan and your network benefits and deductibles. Patients are responsible for understanding their deductible status and in- and out-of-network benefits. We will collect any co-pays at the time of check-in.

If you have questions regarding your co-pay and benefits, please contact your insurance provider.

A global period is the period of time after your surgery when fees for follow up care (office visits) are bundled into the surgical fees. The period starts immediately after surgical procedure has occurred and ends at a predetermined number of days depending on what kind of surgery you have. Most global periods are 90 days following the surgery, but again, those vary.

Depending of the procedure and the progress of the patient, patients will have a series of post-op follow up appointments. Some appointments will fall within that time frame and some could be outside of the global period. Elite does not collect co-pays during the post-op period. Other services such as x-rays or other imaging, injections or any durable medical equipment such as braces, crutches or boots are billed separately and are not included in the global care package. Any services delivered outside the post-op global days are billable including office visits.

If you have any questions about you global period, please reach out to one of our billing representatives

Your co-pay does not cover these types of services. There may be a separate, upfront charge for these services, and our office will work with you to provide an estimate of these charges when applicable.

You will need to bring:

  • Driver’s license or photo ID
  • Insurance card
  • Any previous imaging (x-ray or MRI) or medical records
  • A list of current medications and previous procedures or surgeries

You will be sent a link to register for the patient portal upon check-in. If you do not receive this, please call our office at 615-324-1600 to request a new link. From the patient portal, you may send your provider messages, request refills, and pay your bills.

While it is a rare circumstance, occasionally, the physicians may run behind on their schedule and be seeing patients later than their scheduled appointment time.

At Elite, we make an effort to fully answer your questions and make sure you leave understanding your condition, procedure, and care plan. It is our commitment to treat each patient with respect and quality care. This means never rushing a patient during their appointment time. Please understand that while you may have a bit of a longer wait to see your physician, your physician will spend all the time you require with you to help you understand your own care plan.

During busier seasons, such as the last few months of the year, wait times may be usually high or may occur in greater frequency.

If you are in our waiting area and have determined that you would like to leave and come back at a later time, you may request to reschedule your appointment at any time. Ask the front desk to reschedule, and they will connect you with the scheduling team.

Disability/ FMLA paperwork may be turned in to the receptionist at any of our locations. Please note the Lebanon office is only open on Thursdays. You may also submit paperwork by direct fax 615-815-3788. There is a $15.00 fee per form submitted. Invoices are sent via text message or e-mail from RecordQuest. Upon payment, your forms will be processed by our FMLA/Disability coordinator with 7-10 business days.

You may request them at medicalrecords@eliteorthopaedic.com or via fax at 615-324-1648.

Please note all radiographic images will be on a CD-R disc, and we are unable to email or print any images.

To receive your medical records, please complete this release form. In order to enable an electronic signature, you must download the form to your computer. If you are unable to use an electronic signature, please print the document to sign and send it as a scanned file. Please email your completed form to medicalrecords@eliteorthopaedic.com.

Yes. You are able to send secure messages to your physician and request refills on the Elite patient portal. Please ask at the front desk, or call the office at 615-324-1600, to gain access to the patient portal.

MRI FAQ's

Most frequent MRI questions and answers

You will receive a call from our Pre-Cert Team regarding the cost of your MRI. If you do not, please call 615-324-1600.

Patients are responsible for understanding their insurance coverage, deductible status, and in- and out-of-network benefits. Please consult your insurance provider directly if you have questions on your deductible or network benefits.

Please arrive 30 minutes prior to scan.

If your scan is the first appointment of the day, 7:10 AM, please arrive ten minutes early.

Our MRI department is located at 2004 Hayes Street, Suite 200. You will check in at the front desk, where you would check in for an appointment with your physician. An MRI tech will call you from the waiting room when it is time for your scan.

There is free garage parking located at 2004 Hayes Street. You may also use the valet at the entrance to the building. The garage is attached to the medical building. You may take the elevators to the L level, and enter through the automatic doors into the main atrium.

We are located on the second floor, but you must use the Elite elevator on the first floor. You are not able to access our office via the three main elevators in the atrium. Turn left down the long hallway and use the elevator with the Elite logo on the door.

Scans take approximately 20-30 minutes per body part.

Notify a member of our staff if you answer YES to any of the following questions prior to scheduling your MRI:

  • Do you have a pacemaker or medically implanted device? (Please bring all implant cards to your appointments)
  • Do you have metal in your eyes?
  • Are you in your first trimester of pregnancy?
  • Are you allergic to contrast, iodine or shellfish?

Not all scans will require contrast. However, these are the main indications that would benefit from the use of contrast:

  • Post-surgical scar tissue
  • Multiple Sclerosis (Brain MRI)
  • Infection
  • Tumors

If you are NOT getting contrast – Lab work is NOT required. Only if you are scheduled to receive contrast and only for the following reasons:

  • Lab work (creatinine) is required for all contrasted studies for patients 60 and older.
  • Lab work is required for all contrasted studies for any patient with the following medical history:
  • Kidney Disease
  • Liver Disease
  • Organ Transplant
  • Diabetes
  • Hypertension

Please wear comfortable clothing with no metal zipper, buttons, etc., to your scan. Please note LuLuLemon athletic wear cannot be worn during your scan. We have dressing rooms and patient gowns available for your convenience should you need to change.

Please note that children are not allowed in the scanning rooms. All children must be supervised while remaining the in the waiting room.

FINANCIAL POLICY

Thank you for choosing ELITE SPORTS MEDICINE + ORTHOPEDICS, PLC for your medical care. We know you have many choices when it comes to your healthcare and we appreciate the opportunity to care for you. Our goal is to provide you with the unsurpassed orthopedic treatment and care.

Our Financial Policy was created to clearly delineate the financial terms of your care. Please take some time to read this policy and contact our Billing Office at 615-324-1698 with any questions. It is necessary that you sign this document prior to our initiating care.

 

PAYMENT IS EXPECTED AT TIME OF SERVICE

Payment is required at the time services are rendered unless other arrangements have been made in advance by you and/or your insurance carrier. This includes applicable and estimated co-insurance and co-payments under your insurance policy, provided we are in-network with your plan. Elite Sports Medicine + Orthopedics, PLC accepts cash, personal checks (in-state only), money orders, VISA, MasterCard, Discover and American Express. There is a $30 charge for all returned checks.

Patients with an outstanding balance more than sixty (60) days old must make arrangements for payment prior to scheduling future appointments. If payment arrangements are not made and the account is more than ninety (90) days delinquent, the account may be turned over to a collection agency. In the event your account is turned over to a collection agency, you will be responsible for the fee charged by the agency for collection.

 

INSURANCE

As a courtesy to you, we will bill your insurance company. All deductibles, co-insurance and co-pays are expected at time of service. We will also forward claims to all secondary insurances along with the appropriate EOB from the primary carrier. Please make sure to inform the registration staff of any and all insurance policies as well as provide them with all insurance cards. If you do not have your insurance card(s) with you, your account will be considered “Self-pay” until you provide us with your insurance cards. If your account is classified as “Self-pay”, the terms of our Self-pay Policy will apply.

If you need assistance or have questions, please contact our Billing Office between 8:00 a.m. and 5:00 p.m., Monday through Friday at (615) 324-1698.

 

REFUNDS

If an overpayment is made on your account, refunds will be processed no later than the 15th of each month following the month in which we received the overpayment. If your treatment is ongoing, we will apply the overpayment to any future balances, at your request. We will provide you with an authorization instructing us on the handling of your overpayment.

 

MISSED APPOINTMENTS / LATE CANCELLATIONS

Missing or arriving late for appointments without advance notice can cause delays for other patients. As a courtesy we ask you to contact the practice 24 hours in-advance if you will not be able to keep your scheduled appointment date and time. If you find that you must be late, please contact us as soon as possible so that we can determine if we need to reschedule your appointment. Extensive or excessive tardiness may result in discharge from the practice.

 

SURGERY CENTER CHARGES

If your physician recommends surgery, you will meet either in-person or bytelephone with a Surgery Center Counselor. They can answer specific questions about the surgery scheduling process, discuss paperwork and tests involved, and complete all pre-certification/authorization if your insurance company requires it. It is important to note that the Surgery Center is a separate entity and that it will bill you separately from the physician practice. You may be asked to make payment of any co-insurance and deductibles prior to your surgical encounter. The Surgery Counselor will explain the cost estimate and your financial responsibility based on your coverage levels and the benefits of your plan.

 

NEED AN APPOINTMENT OR HAVE A QUESTION?

Fill out the form below, we’ll get back to you promptly.

If you have a question on what insurance we accept, click the button below. 

TeleHealth Appointments Now Available

In order to continue caring for our patients during these challenging times, we have implemented TeleHealth appointments.

For more details, please contact us at (615) 324-1600

Insurance Providers

AETNA

AETNA CHOICE POS

AETNA CHOICE POS II PREMIER

AETNA COVENTRY

AETNA SIGNATURE

ALLIED BENEFITS

ACENSION SMARTHEALTH

BCBST NETWORK S***

BCBST NETWORK P

BCBST BLUE ADVANTAGE (Medicare Advantage)

BRIGHT HEALTH

CIGNA

CIGNA/GREAT WEST

CIGNA LOCAL PLUS *

CIGNA OPEN ACCESS PLUS (OAP)

CIGNA PPO

UMR – UNITED HEALTHCARE

GEHA (GOVT EMPLOYEES HEALTH ASSOCIATION)

HEALTHSCOPE (PPO PLANS)

HEALTHSPRING

HEALTHSPRING HERITAGE IPA

HUMANA***

HUMANA MEDICARE

HUMANA MCR ADV PPO***

HUMANA GOLD HMO***

HUMANA GOLD PLUS

MEDISHARE (MY CHRISTIAN CARE – PHCS/Multiplan)

OSCAR

PHCS

UNITED HEALTHCARE

UNITED HEALTHCARE CHOICE PLUS

UNITED HEALTHCARE GEHA (GOVERNMENT EMPLOYEES HEALTH)

UNITED HEALTHCARE SHARED SERVICES (Admin by UMR)

UNITED HEALTHCARE MEDICARE ADVANTAGE